Data deletion instructions
You can request deletion of your BIG LWA account or data imported from Facebook, Instagram, or another connected service. You do not need to sign in to read these instructions or contact us.
Request deletion
- Email leian@biglwa.com with the subject BIG LWA data deletion request.
- Include your BIG LWA username or account email and say whether you want your whole account deleted or only data from a particular connected service.
- We will verify account ownership, review the requested scope, and confirm when deletion is complete. Do not send passwords or access tokens.
If you can sign in, you can also record the request in Settings → Privacy & account deletion, then use the email link there to complete verification.
What the request covers
A whole-account request covers your profile, saved Studio settings and layouts, private saved content, posts and archive records, connected-account credentials, and media stored by BIG LWA. A provider-specific request covers credentials and imported data for that provider.
Requests are processed after verification; submitting a request does not immediately erase your account. We will explain any information that must be retained for legal or security reasons. Removing an account connection stops access through that connection but does not itself remove previously imported posts.
Deleting BIG LWA data does not delete the originals on Facebook, Instagram, or other services. Browser-only copies on your devices may also need to be removed locally. Download anything you want to keep first.